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For more information please visit www.linguatv.com ´ About “English for Hotel and Tourism”: LinguaTV offers an award winning Online-Video-Training which is designed for English learners and speakers at a intermediate level, who are employed in, or planning to work in the field of tourism. The basis of the course is a series of professionally produced videos which cover a range of professions in the hotel and restaurant industries. The focus of the videos, which were produced in cooperation with the hospitality association and a notable 5-star hotel chain, is on how employees in these fields communicate and deal with customers in a variety of typical work-related situations. More video tutorials at www.linguatv.com About the episode “Checking In” Storyline Tom Sanders has arrived at the Transnational hotel. After a long flight from San Francisco, he is happy to have arrived, but due to a problem with the booking system there is no double room available for him. Where will Tom go? You will find more fascinating episodes at www.linguatv.com What you will learn: • checking in a guest • politely expressing confusion • apologizing for booking errors • compensating the guest • explaining hotel services and amenities • initiating small talk • giving directions For more information please visit www.linguatv.com learn English, language course, Sprachkurs, Englisch lernen.